Securus Technologies Office Photos | GlassdoorFinally Done with Court

After a year and $900,000 in settlement payments in a class-action lawsuit alleging that Securus Technologies, Inc. unlawfully recorded privileged phone calls between detainees and their attorneys, the prison phone giant was still fighting similar allegations in Maine in November 2021, according to court documents.

Two former detainees and a criminal defense attorney filed a lawsuit against Securus on May 27, 2016, alleging that the company’s telephone services were used to make calls to and from correctional facilities and that the calls were recorded. The lawsuit was settled on November 19, 2020, by an order and judgment issued by the United States District Court for the Southern District of California.

For their participation in the same illegal behavior at the federal Bureau of Prisons’ Leavenworth Detention Center, where the recordings were shared with authorities, Securus and its main competitor in the prison phone market, Global Tel*Link (now known as ViaPath), agreed to a $3.7 million settlement earlier in 2020.

More recently, a lawsuit was brought in Maine against Securus, alleging that the company had illegally recorded inmates’ privileged phone conversations with their attorneys while they were in the state. Plaintiffs’ claim was dismissed by a federal judge on April 30, 2021, after the judge determined that the plaintiffs had failed to disclose any circumstances that may demonstrate Securus acted willfully. See: Pratt v. Securus Techs., 2021 U.S. Dist. LEXIS 82661 (D. Me.).

Plaintiffs subsequently applied to the Court for leave to modify their lawsuit, but their request was refused on November 2, 2021, by the Court. See: Pratt v. Securus Techs., Inc., 2021 U.S. Dist. LEXIS 211558 (D. Me.).


To say that this is a major problem would be a significant understatement. In the event that privileged phone calls are ‘accidentally’ captured, the recordings are kept on servers where they may be quickly shared with authorities. As was pointed out by Andy Schmidt, a Portland attorney representing plaintiffs in the Maine case, “recordings of conversations cannot interfere with attorney-client privilege and the onus is on the person doing the recording to ensure that that doesn’t happen.”Securus Technologies Celebrates New Milestone With 300,000 Active Tablets Providing Free Education And Re-Entry Resources To The Incarcerated Across The Country

However, the judgement appears to place the burden of proof on the prisoner and his counsel to demonstrate not only that it occurred, but also that it had a negative impact on their case. However, plaintiffs in this particular California case were able to continue under the state’s Invasion of Privacy Act as well as under the state’s Business and Professions Code, in addition to federal claims claiming Securus’ suppression of information, fraud, negligence, and unjust enrichment.


Originally filed in 2016, their case sought class-action status, which the Court refused to deny on October 24, 2016, when it also denied the Defendant’s petition to dismiss the litigation. See: Romero v. Securus Techs., Inc., 216 F. Supp. 3d 1078 (S.D. Cal. 2016).

Video Visitation Technology Helps Inmates Stay In Touch, But At A Price - The Ellsworth Americanthe Ellsworth AmericanIn the aftermath, Securus moved to the United States Court of Appeals for the Ninth Circuit, which was successful in convincing the parties to enter into a mediation process that culminated in a settlement. Following the district court’s acceptance of the settlement on March 12, 2020, the appeal was dismissed without prejudice until further consideration by the court. On June 16, 2020, the court gave preliminary approval of the settlement before it was approved in its complete form five months later.

Securus “musts”

As a result of the agreement, Securus is required to:

  • The company must “make a no-cost ‘private call’ option available to its clients.”
    In addition, “provide message prompts informing callers whether or not the call will be recorded.” • “provide information on its website on the process of designating numbers as acceptable.”
  • The company also agreed to pay each of the three named plaintiffs in the lawsuit a service award of up to $20,000, in addition to up to $840,000 in attorney’s fees and costs on their behalf. Despite the fact that other class members did not receive monetary compensation, their ability to pursue monetary damages was not forfeited.
  • The district court had approved the class designation, which included everyone who was a party to a conversation between a person in custody and that person’s attorney, on a phone number that had been designated or requested not to be recorded but on which Securus eavesdropped or recorded anyway, between July 10, 2008, and June 16, 2020, according to the district court.
  • The Court determined that the relief agreed upon by the parties was sufficient to resolve the issues presented, and therefore approved the $813,541.04 in attorney fees provided by the settlement, as well as an additional $26,458.96 in litigation costs, for a total of $840,000 in approved attorney fees and costs.

The Court, on the other hand, was not in agreement with the amount of the incentive service award given to the named plaintiffs. A service award of $20,000 was paid to each of the three represented plaintiffs under the terms of the settlement agreement. Instead, the Court granted them $10,000 apiece, for a total of $30,000 in compensation. A further $30,000 in attorneys’ fees was subsequently given, bringing the total amount to $900,000 (including $870,000 in attorney fees and expenses), with a further $30,000 in attorneys’ fees awarded. Please see: Romero v. Securus Technologies, Inc., 2020 United States District Court LEXIS 217489 for more information (S.D. Cal.).

The rulings themselves are unlikely to dissuade Securus and its rivals, as the money involved is a minor percentage of the estimated $1 billion yearly jail phone market in which they are competing. It is much more probable that they will be seen as a normal part of conducting business. Meanwhile, prison phone companies appear to have been illegally collecting attorney-client phone calls for a long time and providing access to those recordings to law enforcement and prosecutors. This appears to be a widespread practice across the country.